Privacy policy

Who is responsible for your information?

Van Sign Kits UK is a trading name of Custom Signs Direct Ltd, company number 17210698, registered in England and Wales. Our registered office is Unit 18, Wheatland Business Park, Wallasey, CH44 7ER. For privacy questions, email vansignkitsuk@gmail.com.

Information we collect

When you request a design or place an order, we may collect your name, email address, telephone number, billing and delivery address, vehicle registration and vehicle details, business information, design instructions, uploaded artwork and messages exchanged with us.

Stripe processes your payment information. We do not receive or store your full card number.

How we use it

• To identify your vehicle and prepare an accurate van graphics design.
• To process your deposit, order, delivery and customer support.
• To provide proofs, order updates and an order-tracking page.
• To prevent fraud, secure the website and meet accounting or legal obligations.

Our lawful reasons

We mainly use your information because it is necessary to take steps at your request and fulfil our contract with you. We may also use it to meet legal obligations and for legitimate interests such as operating, securing and improving our service. We will ask for consent where the law requires it.

Who we share it with

We share only what is necessary with services that help us provide your order, including Stripe for payments, our vehicle-data provider for registration lookups, website and file-hosting providers, email or messaging providers and delivery companies. We do not sell your personal information.

How long we keep it

Order and payment records may be kept for up to six years after the relevant accounting period to meet tax and legal requirements. Design files and correspondence are kept only for as long as reasonably needed to fulfil the order, handle queries and protect our legal rights.

Your rights

You may ask to access, correct, delete or restrict use of your personal information, or object to certain uses. Where applicable, you may also ask for a portable copy or withdraw consent. Email us to make a request. You can complain to the UK Information Commissioner's Office at ico.org.uk.