Cancellations, returns and refunds

Before production

You can ask us to stop before approving the final artwork. If we cannot reach a design you are willing to approve, the £25 artwork deposit will be refunded. If you cancel after design work has begun for reasons unrelated to our service, the deposit is not refundable because it covers the design time already used.

After approval

Once you approve the artwork and personalised production begins, the kit cannot normally be cancelled or returned simply because you have changed your mind. This is because it has been manufactured specifically for your business and vehicle.

Damaged, faulty or incorrect goods

Check the parcel soon after delivery. If anything is damaged, faulty, missing or different from your approved order, email vansignkitsuk@gmail.com as soon as possible with your order number, a description and clear photographs. Please do not fit or discard the affected item until we have responded.

Where the goods do not meet your legal rights, we will provide an appropriate repair, replacement, price reduction or refund. We will cover reasonable return costs where we confirm that a return is required because of a fault or our error.

Fitting problems

Contact us before continuing if you are unsure during installation. We cannot normally replace graphics damaged through incorrect fitting, an unsuitable or contaminated surface, avoidable trimming errors or failure to follow the supplied instructions. We may sometimes offer small replacement pieces at our discretion and charge only the associated production or postage cost.

Refund timing

Approved refunds are made to the original payment method. Banks and payment providers may take additional time to show the funds in your account.